❓Frequently Asked Questions (FAQ)
Perfect — thanks for clarifying.
Since GitBook’s editor does not support <details> HTML or {% toggle %} shortcodes, the only format that works with a direct copy-paste is clean Markdown headings + paragraphs.
That way, when you paste it:
GitBook will automatically style the headings as questions.
You won’t see raw HTML code.
If you want collapsibles later, you can bulk-convert each heading into a “Toggle” block, but it will still look fine as-is.
Here’s your full FAQ reformatted into pure Markdown:
Frequently Asked Questions
General Questions
Does Natively support any website?
Yes. Natively supports any website. You can connect it and build a mobile app without coding. If you want to add native features (push notifications, geolocation, in-app purchases, etc.), you may need some integration, but our plugins and SDKs are very simple and well-documented.
How much does it cost to build a mobile app?
Check out our pricing page for details. Publishing also requires an Apple Developer account ($99/year) or Google Play Developer account ($25 one-time).
Can I get help with the App Store/Google Play release or Natively setup?
Yes. We provide step-by-step publishing guides for both iOS and Android.
How do I migrate an existing app to Natively?
If you already have a published app, you can migrate it to Natively by:
Creating a new app in your Natively account.
Upgrading its plan.
Providing your iOS/Android credentials as described in our build guides.
Submitting the migration form.
We’ll migrate your app so you can upload Natively builds to your existing TestFlight and Play Console listings.
Can I hire someone to integrate Natively for me?
Yes. You can hire a Natively specialist for integration at an hourly rate. Contact us: [email protected]
App Functionality and Updates
Will changes made on the website be reflected in the app?
Yes. Any changes to your website automatically appear in the app. Rebuilds are only needed if you add new native features or change app settings.
Will all my website’s functionalities be working in the app?
Any functionality that works in mobile browsers like Safari (iOS) or Chrome (Android) will also work in your Natively app.
Some website functionality doesn’t work in the app built with Natively
If a feature works in Safari/Chrome but not in your app, please send us:
A short video showing both environments
A code snippet or screenshot
Email: [email protected]
Will I need to rebuild my app to incorporate new features from the update?
Yes. To include new native features from Natively updates, you need to rebuild your app. If the feature is already available in your build, it should work without a rebuild.
Is it necessary to rebuild my Bubble app each time I make changes?
No. Updates you make in Bubble are reflected automatically in your Natively app without a rebuild.
I don’t see a feature that is very important for my app.
If a feature is missing, let us know. We regularly add new integrations and can prioritize requests or suggest alternatives.
Why aren’t Natively features working in my web browser?
Natively’s native features only work inside the app, not in standard desktop or mobile browsers.
Why is my app loading slow? Is Natively blocking it?
Natively doesn’t block your site. Startup usually takes 0.5–1s. For single-page apps, split large flows into multiple pages for faster load times.
App Release and Troubleshooting
I’m seeing an error related to the Natively plugin when I try to use an action.
Ensure the plugin is installed and configured correctly. If issues persist, send logs or screenshots to support.
On iOS, the page zooms in when I tap an input field.
This is iOS behavior. Use font sizes of 16px or larger to prevent zooming.
What if Apple or Google rejects my app?
Check the feedback from the store, adjust your app, and resubmit. See our publishing guide for tips.
How do I change my app (iOS or Android) Bundle ID (Bundle Identifier)?
Bundle IDs are unique and tied to store publishing. Contact support or use the in-app chat to request changes.
Why does the Android back button exit my app instead of going back?
By default, the Android back button closes the app. You can customize this in your app settings.
My document file does not display in the iframe on Android.
This is a known WebView limitation. Use alternative rendering methods or supported formats.
How do I delete my app in Natively?
Go to App Dashboard → Settings → scroll down → click the red trash can icon.
Account and Billing
Can I change my subscription plan(s)?
Yes. You can upgrade or downgrade anytime. Changes are prorated.
How do I change the billing period of my subscription?
You can switch between monthly and annual billing in your account settings.
How do I cancel my Natively subscription?
Go to Account → Subscription → Cancel plan. Your app will downgrade to Free after the current cycle.
Will my app continue working if I stop paying my subscription?
No. Your app will downgrade to Free and display a banner prompting renewal.
I paid for a subscription, why do I still see the “Subscription inactive” banner?
This usually happens while payment verification is pending. Refresh or contact support.
How do I upgrade my app to a Lifetime plan?
Contact support to request a Lifetime plan upgrade.
My app is on Lifetime plan. How do I buy more builds?
Extra builds can be purchased separately. Contact support for assistance.
How do I transfer my app to another Natively account?
Contact support to request a transfer. Both account owners must confirm.
How do I request a refund from Natively?
Refunds are available within 3 days of purchase. Include:
Your reason for cancellation
Suggestions for improvement
Your account email
Send your request to [email protected] or use the in-app support chat.
✅ This Markdown format will render cleanly in GitBook with no raw HTML. Would you like me to now also add the extra smaller FAQ items from the official docs (like input zoom, iframe issues, SPA performance tips, etc.), so this becomes the absolutely complete FAQ master file?
Last updated
Was this helpful?