General FAQ
Does Natively support any website?
Yes. Natively supports any website. You can connect it and build a mobile app without coding. If you want to add native features (push notifications, geolocation, in-app purchases, etc.), you may need some integration, but our plugins and SDKs are very simple and well-documented.
How much does it cost to build a mobile app?
You can review our pricing plans for all available options. In addition to your Natively subscription, you’ll need a developer account with Apple or Google Play to publish your app to the stores.
Can I get help with the App Store/Google Play release or Natively setup?
Yes. We provide detailed publishing guides for both iOS and Android. Our support team is also available if you need additional assistance during setup. If you prefer, we can also submit your app to both app stores for you. Please contact us at [email protected]
How do I migrate an existing app to Natively?
If you already have a published app, you can migrate it to Natively by:
Creating a new app in your Natively account.
Upgrading the plan.
Providing your iOS or Android credentials as described in our build guides.
Submitting the migration form.
This allows you to publish Natively-generated builds under your existing App Store or Play Console listings.
Can I hire someone to integrate Natively for me?
Yes. You can hire a Natively specialist to help with integrations at an hourly rate. Contact us at [email protected] to arrange this.
App Functionality and Updates
Will changes made on the website be reflected in the app?
Yes. Any content or logic changes you make on your website will automatically appear in the app. A rebuild is only required if you change native settings or add new native features.
Will all my website’s functionalities work in the app?
Any functionality that works in modern mobile browsers (Safari on iOS or Chrome on Android) will also work in your Natively app.
Some website functionality doesn’t work in the app built with Natively
If a feature works in Safari/Chrome but not in your app, please send us:
A short video showing both environments
A code snippet or screenshot
Send this to [email protected] so we can assist you.
Will I need to rebuild my app to incorporate new features from the update?
Yes. To add newly released native features, you’ll need to rebuild your app. If the feature already exists in your current build, it will work without a rebuild.
Is it necessary to rebuild my Bubble app each time I make changes?
No. Updates you make inside your Bubble app are automatically reflected in your Natively app without requiring a rebuild.
I don’t see a feature that is very important for my app.
If you’re missing a feature, let us know. We frequently add new integrations and can prioritize requests or suggest alternatives.
Why aren’t Natively features working in my web browser?
Natively’s features only work inside the mobile app environment. They will not run in standard desktop or mobile browsers.
Why is my app loading slow? Is Natively blocking it?
Natively does not block or throttle your website. Normal startup time is around 0.5–1 second. If your app is a single-page app (SPA), initial load times may be slower, especially for logged-in users. We recommend splitting large flows into smaller pages (for example, grouping login/signup/onboarding together and moving settings to another page).
App Release and Troubleshooting
I’m seeing an error related to the Natively plugin when I try to use an action.
Check that the plugin is installed and properly configured. If the issue continues, send logs or screenshots to support.
On iOS, the page zooms in when I tap an input field.
This is standard iOS behavior. Use font sizes of at least 16px to prevent zooming on input fields.
What if Apple or Google rejects my app?
If your app is rejected, review the feedback from the store, make adjustments, and resubmit. Our publishing guide covers common rejection reasons and solutions. If you prefer, we can also submit your app for you. Please contact us at [email protected]
How do I change my app (iOS or Android) Bundle ID (Bundle Identifier)?
Bundle IDs are unique and tied to store publishing.
If your app is already published: The Bundle ID cannot be changed for the existing app. Changing it requires publishing a completely new app.
If your app is not yet published: We can assist you with the change, depending on your specific case. Please send your request to [email protected] or or contact us via the in-app chat.
Why does the Android back button exit my app instead of going back?
By default, the Android back button closes the app. You can customize this behavior in your app settings.
My document file does not display in the iframe on Android.
This is a limitation of Android WebView. Use supported formats or alternative file rendering methods.
How do I delete my app in Natively?
Open your App Dashboard, go to Settings, scroll down, and click the red trash can icon to permanently delete your app.
Account and Billing
Can I change my subscription plan(s)?
Yes. You can upgrade or downgrade your plan at any time. Changes are automatically prorated.
How do I change the billing period of my subscription?
You can switch between monthly and annual billing in your account settings.
How do I cancel my Natively subscription?
Go to Account → Subscription → Cancel plan. Your app will downgrade to the Free plan after the current billing cycle ends.
Will my app continue working if I stop paying my subscription?
No. Your app will downgrade to the Free plan and display a banner prompting you to renew your subscription.
If you’ve already paid for your subscription but still see the “Subscription inactive” banner, this is usually caused by caching. Here are a few steps to fix it:
Reinstall the app – deleting and reinstalling clears cached data and refreshes your subscription status.
Clear app data – you can do this in your device’s settings, which also refreshes the status.
The banner should disappear within 24 hours. If it’s still showing after that, please contact our support team at [email protected]
How do I upgrade my app to a Lifetime plan?
Contact support to request an upgrade to the Lifetime plan.
My app is on Lifetime plan. How do I buy more builds?
Additional builds can be purchased separately. Contact support for details.
How do I transfer my app to another Natively account?
Contact support to request a transfer. Both account owners will need to confirm before the transfer can be completed.
How do I request a refund from Natively?
Refunds are available within 3 days of purchase. Please include:
The reason for cancellation or refund
Suggestions for improvement
The email linked to your Natively account
Send your request to [email protected] or use the in-app support chat.
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