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On this page
  • FAQ
  • I'm seeing an error related to the Natively plugin when I try to use an action.
  • My app was rejected by App Store / Google Play
  • After I close the app and then open it, data in RG are not updated (Chat case)
  • I'm seeing an error when I try to rebuild my app - new agreement is missing
  • I'm seeing an error when I try to rebuild my app - app version
  • My app opens a new tab of the internal browser on launch

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  1. Guides

Troubleshooting

In this section, you can find guides that can help troubleshoot any Natively-related issue.

PreviousControl Style & ColorsNextSetup RevenueCat App

Last updated 13 days ago

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Push Notification doesn't work in the Android/iOS app

The first thing you must go through this checklist:

Deeplinks doesn’t work in the Android/iOS app

The first thing you must go through this checklist:

In-App Purchases doesn’t work in the Android/iOS app

The first thing you must go through this checklist:

I have a problem with a different Native feature

If you are faced with a problem related to a different native feature, go through this checklist:

FAQ

I'm seeing an error related to the Natively plugin when I try to use an action.

This usually happens when the plugin can't find the element it needs to trigger the action. Here are a few things to check:

  • Visibility: Make sure the element associated with the action is placed on the page and is visible.

  • Element Location: Don't place the element inside another element that might be hidden when you need to use the action (like a floating group, popup, focus group, or repeating group).

  • Required Fields: Ensure all the required fields for the action are filled in. If you're using dynamic data, double-check that the values are not empty.

My app was rejected by App Store / Google Play

Often some apps are got rejected by App Store or Google Play. It's normal.

First, you need to read the reason for the rejection message and apply the action steps.

Many rejections from Apple/Google teams are related to inaccurate descriptions. It might be related to unclear permission texts, In-App purchases product descriptions, or event application descriptions in a store. Here you can find a few useful links that can help you fix the problem:

After I close the app and then open it, data in RG are not updated (Chat case)

I'm seeing an error when I try to rebuild my app - new agreement is missing

I'm seeing an error when I try to rebuild my app - app version

My app opens a new tab of the internal browser on launch

This can occur when the website's actual domain doesn't match the App URL you provided in the Natively dashboard.

For example, if you set your App URL as https://subdomain.domain.com, but the website redirects to https://example.com upon opening, the app will recognize https://example.com as an external website. Since this domain isn't the one you initially specified as your App URL, it will open in a new tab within the app.

To resolve this, update the App URL in your Natively dashboard to reflect the actual domain your website uses. After saving this change, rebuild your app.

If you still have any issues, contact us on support chat or by email at support@buildnatively.com

Unfortunately, we cannot handle this since it's a bubble socket issue. Check thread on the bubble forum.

Go to your and follow the instructions provided in the yellow banner at the top of the page.

This error appears when the app version in your Natively dashboard is lower then the app version in your App Store Connect > TestFlight. Or if the current version in your TestFlight is closed for new builds. If the app's version in TestFlight is 1.0.0, please provide version 1.0.1 (or higher) for a new build in your Natively dashboard. You can find more about app versioning in this article:

🔍
Release guide
In-App purchases rejection
Google Policy violation
this
App Store Connect
https://semver.org/
set the 'preview' tag in plugin
After you've enabled and set up Push, you need to rebuild your app.
Network issue
Not targeted push (missing/wrong PlayerID)
App Push Permission
Android Category
Low power mode
Do not disturb mode
Sometimes you need to re-generate the PUSH certificate
After you've enabled and set up Deeplinks, you need to rebuild your app.
Make sure you've enabled
set up Deeplinks for your app.
Double-check your bubble app setup
here
SendGrid have a redirect URL system
After you've enabled and set up In-App purchases, you need to rebuild your app.
Make sure Google/Apple products are Active / Ready to submit test
community in Discord
editor test/example app
(For Android) Make sure you have added assetlinks.json
Double-check your bubble app setup
set up In-App for your app.
Double-check your bubble app setup
Make sure you've enabled
Make sure you've enabled
set up Push for your app.