FAQ
Last updated
Was this helpful?
Last updated
Was this helpful?
Natively supports any websites. You can connect it to Natively and build a mobile app without coding. Integration with native features might take some coding, but our are very simple and well-documented.
Natively will automatically render your mobile website’s pages in the app. Any changes you make to your website will be updated in your app automatically.
Any functionality associated with your website will work as in Chrome & Safari browsers on a mobile device.
Your app will be downgraded to the Free plan when you stop paying your monthly or annual subscription. In this case, your app will stop working and displays a banner that you need to continue a subscription.
You can easily upgrade or downgrade your subscriptions at any time on a prorated basis.
From Natively's side, we are not doing anything to block your website from loading, and it's worth noting that app startup time can take 0.5-1s.
However, If you are using a single-page app approach and the user is logged in, the problem may lie there. In this case, we recommend splitting your app into several pages, such as combining login, signup, and onboarding on one page and settings on another. This should help improve the loading speed.
To delete your app, go to your App Dashboard, select 'Settings,' and scroll down to click the red trash can icon.
Reasons for requesting a cancellation or refund
Suggestions on how we can improve
The email associated with your Natively account
If you experience a feature that functions correctly in mobile browsers like Safari (iOS) or Chrome (Android) but not in the Natively app, please email us the following a code snippet or screenshot, along with a video that compares the feature's behavior in Natively and a mobile browser to
To update your app's Bundle ID, send a request to or reach out to support via the chat feature on (look for the blue circle icon in the bottom right corner)
If you're unsatisfied with Natively, you can request a refund before 3 days after your purchase. To initiate the process, contact our support chat or email us at with the following details:
Send this to or contact us directly through support chat (look for the blue circle icon in the bottom right corner)
