🔍
Troubleshooting (Bubble.io)
In this section, you can find guides that can help troubleshoot any Natively-related issue.
The first thing you must go through this checklist:
- If you're using the Natively Preview app, you must set the 'preview' tag in plugin settings. IF NOT, you need to leave it blank.
The first thing you must go through this checklist:
- Your custom links are not supported in the Natively Preview app, you need to build & setup your own app.
- Make sure you're opening a link that is associated with your domain, sometimes services like SendGrid have a redirect URL system
- Sometimes Apple/Google takes up to 48h to update the associated domain
- Sometimes reinstalling the app helps (Delete app → Reboot phone → Install app)
The first thing you must go through this checklist:
- In-App Purchases are not supported in the Natively Preview app, you need to build & set up your own app.
- Check the Latest Error value from Natively Purchases element. // TODO: ADD URL TO THE PAGE
- Sometimes Apple/Google takes up to 24h to update the purchases setup
- Sometimes reinstalling the app helps (Delete app → Reboot phone → Install app)
If you are faced with a problem related to a different native feature, go through this checklist:
- Pretty all elements in the Natively bubble plugin have a Latest Error state, try to check it value. Usually, it helps to describe a problem.
Often some apps are got rejected by App Store or Google Play. It's normal.
First, you need to read the reason for the rejection message and apply the action steps.
Many rejections from Apple/Google teams are related to inaccurate descriptions. It might be related to unclear permission texts, In-App purchases product descriptions, or event application descriptions in a store. Here you can find a few useful links that can help you fix the problem:
Unfortunately, we cannot handle this since it's a bubble socket issue. Check this thread on the bubble forum.
If you still have any issues, contact us on support chat or by email at [email protected]
Last modified 1d ago