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Troubleshooting (Bubble.io)

In this section, you can find guides that can help troubleshoot any Natively-related issue.

Push Notification doesn't work in the Android/iOS app
The first thing you must go through this checklist: 
If you're using the Natively Preview app, you must set the 'preview' tag in plugin settings. IF NOT, you need to leave it blank.
​After you've enabled and set up Push, you need to rebuild your app.​
​Make sure you've enabled & set up Push for your app.​
​Double-check your bubble app setup​
​Network issue​
​Not targeted push (missing/wrong PlayerID)​
​App Push Permission​
​Android Category​
​Low power mode​
​Do not disturb mode​
​(For iOS) Sometimes you need to re-generate the APNS certificate and re-upload it to OneSignal
Deeplinks doesn’t work in the Android/iOS app
The first thing you must go through this checklist: 
Your custom links are not supported in the Natively Preview app, you need to build & setup your own app.
​After you've enabled and set up Deeplinks, you need to rebuild your app.​
​Make sure you've enabled & set up Deeplinks for your app.​
​Double-check your bubble app setup​
(For iOS) Validate your website here​
​(For Android) Make sure you have added assetlinks.json​
Make sure you're opening a link that is associated with your domain, sometimes services like SendGrid have a redirect URL system​
Sometimes Apple/Google takes up to 48h to update the associated domain
Sometimes reinstalling the app helps (Delete app → Reboot phone → Install app)
In-App Purchases doesn’t work in the Android/iOS app
The first thing you must go through this checklist: 
In-App Purchases are not supported in the Natively Preview app, you need to build & set up your own app.
​After you've enabled and set up In-App purchases, you need to rebuild your app.​
​Make sure you've enabled & set up In-App for your app.​
​Double-check your bubble app setup​
Check the Latest Error value from Natively Purchases element. // TODO: ADD URL TO THE PAGE
​Make sure Google/Apple products are Active / Ready to submit test 
Sometimes Apple/Google takes up to 24h to update the purchases setup
Sometimes reinstalling the app helps (Delete app → Reboot phone → Install app)
I have a problem with a different Native feature
If you are faced with a problem related to a different native feature, go through this checklist:
Pretty all elements in the Natively bubble plugin have a Latest Error state, try to check it value. Usually, it helps to describe a problem.
Join our community in Slack and ask your question at the #support channel.
Check out our editor test/example app on bubble. It has a separate page for each native feature.
FAQ
My app was rejected by App Store / Google Play
Often some apps are got rejected by App Store or Google Play. It's normal.
First, you need to read the reason for the rejection message and apply the action steps.
Many rejections from Apple/Google teams are related to inaccurate descriptions. It might be related to unclear permission texts, In-App purchases product descriptions, or event application descriptions in a store. Here you can find a few useful links that can help you fix the problem:
1.​Release guide​
2.​In-App purchases rejection​
3.​Google Policy violation

After I close the app and then open it, data in RG are not updated (Chat case)
Unfortunately, we cannot handle this since it's a bubble socket issue. Check this thread on the bubble forum.
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If you still have any issues, contact us on support chat or by email at [email protected]
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